Job Posting OPEN
Guest services HERO-Part-Time
Stephen Center has served homeless and
low-income individuals in Omaha since 1984 with the mission to partner with the
community, families and individuals to overcome homelessness, addiction, and
Pettigrew Emergency Shelter and Permanent Supportive Housing offerings provide
safe and secure housing while individuals and families complete an assessment
of permanent housing options. All Stephen Center residents have access to dual
diagnosis support services via the HERO addiction/recovery program. 100% of
Stephen Center shelter supportive housing participants are living in
poverty. Housing transition support
identifies poverty barriers that may impact one’s ability to achieve or
maintain permanent housing through case management, life skills, and behavioral
health services. Stephen Center serves approximately 250 people daily in all
programs. 3 pm - 11 pm or 6:30am - 3 pm different days/shifts available ( Sun -Thurs) (Wed - Sun) $13.50/hour
Purpose: The HERO Program
Residential Assistant’s (RA) primary responsibility is to assist in the
establishment and maintenance of a healthy and safe living environment for
persons with co-occurring disorders. The
RA is a member of the Stephen Center HERO Program staff. He/she will model healthy daily living skills
for HERO program participants. The RA
will provide active support and assistance in the HERO residence facility by
maintaining standards and policies that uphold order in the treatment facility
living units and that facilitate personal growth.
Assist other program staff in medication management and
monitoring client behaviors.
A daily report of shift activities to staff.
Monitor HERO Program participant’s health as needed,
medication intake, record shift activities; assist and instruct participants in
Accurate reporting of participant data and information
utilizing confidentiality standards.
Model healthy personal, social, daily living, leisure,
vocational and educational living skills.
Monitor participant behavior and use appropriate
intervention strategies and positive reinforcement related to behavior.
Identify and complete tasks independently, effectively
exercising discretion and judgment in areas of responsibility; use time and
materials efficiently and effectively and meet required deadlines.
Demonstrate responsiveness to supervision, job performance
evaluations and consultation, professional development and training.
Perform all duties in a professional manner and respect
Perform participant urine drug testing on an as-needed
for maintaining good order in the HERO facility.
with check-in/check-out procedures, as needed.
out duty assignments and attend/participate in staff meetings.
floor/unit meetings as needed to openly discuss issues and concerns of the
community, and in turn report concerns to staff.
solve with residents in a positive, caring manner.
to emergency situations efficiently and effectively.
administrative procedures in a timely, accurate, and thorough manner (Room Condition
Forms, Incident Reports, Maintenance Requests, etc.).
consistent interpretation and enforcement of regulations and policies.
for maintaining a positive living environment.
an atmosphere/environment that is conducive to participant treatment goals.
relationships based on trust and mutual respect, while maintaining appropriate
staff/participant boundaries and confidentiality.
and support positive group activities within the facility and assist in the
planning and implementation of weekend activities.
Promote the personal, social, and spiritual growth of participants.
and maintain good rapport with each participant in your area, as well as others
in the building.
as a resource person, mediator, and peer counselor, while respecting boundaries
as a role model to all participants through having concern and regard for
others’ welfare, displaying ethical behavior, having positive social
interactions, self-respect, and regard for a healthy lifestyle.
available and responsive to participants’ concerns, questions, and anxieties.
participants to problem solve in a pro-social environment.
School Diploma or equivalent. Medication Aide preferred-We can assist you in attaining this.
Certification in CPR and first aid preferred-We can assist you in attaining this.
Basic knowledge and skills in co-occurring disorders,
behavioral intervention practices, and positive reinforcement in recovery.
Ability to work collaboratively as a member of a
multi-disciplinary treatment team.
organizational, planning, and problem-solving skills.
to use independent judgment, manage multiple priorities, and exercise
discretion in the delivery of services with moderate to minimal supervision.
ability to communicate effectively, both verbally and in writing.
and willingness to work a flexible schedule, including evenings, weekends, and
to maintain effective working relationships with diverse individuals and
to use the Microsoft Office applications.
Conduct self in a manner of the professionalism that is conducive to recovery from mental illness, co-occurring
disorders and overall wellness, including a minimum of one year of continuous
sobriety if in recovery, from the substance for which you are in recovery.
Abide by all specific program
and Agency procedures, policies, and requirements.
An authentic and honest employee plays a key
role in the client’s recovery.
Often, an employee will inadvertently become a
role model for the client. That means the employee should conduct their
personal and professional lives with honesty and integrity.
Standing – Periodically
to 25 pounds – Periodically