Job Posting OPEN
Stephen Center has served homeless and
low-income individuals in Omaha since 1984 with the mission to partner with the
community, families and individuals to overcome homelessness, addiction and
Pettigrew Emergency Shelter and Permanent Supportive Housing offerings provide
safe and secure housing while individuals and families complete an assessment
of permanent housing options. All Stephen Center residents have access to dual
diagnosis support services via the HERO addiction/recovery program. 100% of
Stephen Center shelter supportive housing participants are living in
poverty. Housing transition support
identifies poverty barriers that may impact one’s ability to achieve or
maintain permanent housing through case management, life skills and behavioral
health services. Stephen Center serves approximately 250 people daily in all
Monday through Wednesday, 2-10:30 p.m and Saturday and Sunday 6:30 a.m. to 3 p.m - Full-Time
Purpose: The Stephen Center
Emergency Shelter Guest Services is responsible for the care and
oversight of the clients residing in the shelter. Staff has the opportunity to direct clients
by assisting them with questions, problems, and emergencies. Other duties include maintaining accurate
logs, filling out incident reports, and other necessary paperwork.
on behalf of the clients in addition to addressing the needs of the clients
including but not limited to medical and dental appointments, transportation, mental
health referrals, job leads, etc.
and maintain appropriate client behavior using shelter rules as
guidelines. Initiate appropriate consequences
and log client’s medication including counting medication upon arrival and
monitoring daily intake. Update
medication logs weekly.
hallways and rooms clean and orderly.
Assist/direct clients to follow through with chores.
Conduct Roll-Call in the evening, inspect rooms for order and cleanliness.
clients and agency questions.
incoming calls, distribute messages for clients.
up to date and accurate records of current clients.
clients of exit dates in addition to collecting exit information upon departure.
maintain and monitor the ban list.
Generate incident reports as
Contact and coordinate emergency
personnel when necessary.
Perform all other related duties as
interpersonal and communication skills and the ability to work effectively with
a wide range of clients in a diverse community.
team-oriented, self-sufficient, and self-motivated.
to negotiate effectively (conflict resolution experience).
appearance and manner.
with MS Office and general office equipment.
shelter experience helpful.
in dealing with emergencies.
verbal and written communication skills.
to be flexible with scheduling if necessary.
certified preferred or willing to be certified within 6 months of hire.
Conducts self in a
manner of professionalism that is conducive to recovery from mental illness,
co-occurring disorders and overall wellness, including a minimum of one year of
continuous sobriety if in recovery, from the substance for which you are in
Abides by all specific program and Agency
procedures, policies, and requirements.
An authentic and honest employee plays a key role in the
client’s recovery. Often, an employee will inadvertently become a role model
for the client, regardless of whether an employee has direct contact with
clients on a daily basis. Therefore,
Stephen Center employees will conduct themselves with honesty and integrity.
Work environment characteristics
described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
While performing the duties of this
job, the employee is not exposed to weather conditions. The noise level in the
work environment is usually moderate.
up to 20 pounds – Periodically
Stephen Center is an Equal Opportunity Employer.
Thank you for your interest in Stephen Center!