Job Application - Stephen Center, Inc.

Job Posting OPEN

Case Manager - Shelter

Stephen Center has served homeless and low-income individuals in Omaha since 1984 with the mission to partner with the community, families and individuals to overcome homelessness, addiction and poverty.  The Pettigrew Emergency Shelter and Permanent Supportive Housing offerings provide safe and secure housing while individuals and families complete an assessment of permanent housing options. All Stephen Center residents have access to dual diagnosis support services via the HERO addiction/recovery program. 100% of Stephen Center shelter supportive housing participants are living in poverty.  Housing transition support identifies poverty barriers that may impact one’s ability to achieve or maintain permanent housing through case management, life skills and behavioral health services. Stephen Center serves approximately 250 people daily in all programs.  

Day position: Monday thru Friday

Purpose: The case manager will assess each Stephen Center client to determine need for physical and mental health services, housing and employment assistance, legal advice, services for children, or other support as required.  The Case manager will then work closely with the Shelter Director and Case Manager Supervisor and appropriate community agencies and services to provide the best possible solutions to each client’s challenges.  Documentation of all client assessments, services provided and outcomes will be essential to acceptable job performance.

Key Accountabilities:

Prepares individual service plans for each admission within 72 hours of intake, consulting with the managers and others as needed.

Follows through with the implementation of the service plan, working with the client and the appropriate community services and agencies.  Formally documents all actions taken, client involvement, outcomes, problems, etc.

Meets with the shelter director and case manager supervisor to consult on client service plans and to keep them informed regarding client status.

Manages the filing of all service plan records generated by coordinating the development of a functional record keeping system to serve each client as well as Stephen Center staff information and statistical reporting needs.

Enters data into Clarity within 48 hours of service.


When a service plan is successfully completed or the client leaves the Stephen Center, finalizes the service plan record and files for future reference.

Develops an understanding of the roles and challenges of other Stephen Center staff members and key volunteers and the daily operation of the Shelter in order to work effectively within that framework.

Documentation of all client assessments, services provided and outcomes will be essential to acceptable job performance.

Other duties as assigned

Position Requirements:

Social Work degree desirable. 

Some knowledge of and work with community

Agencies and services also desirable.   

Proficiency in Microsoft Office applications.

Proficiency in Spanish, a plus

Requires the ability to become assertive in the enforcement of organizational rules, regulations and policies of Stephen Center.

Ability to two way verbally communicate

Standing - Periodically

Walking - Periodically

Kneeling –  Periodically

Pushing/Pulling– Periodically

Lifting up to 25 pounds – Periodically

Conducts self in a manner of professionalism that is conducive to recovery from mental illness, co-occurring disorders and overall wellness, including a minimum of one year of continuous sobriety if in recovery, from the substance for which you are in recovery.


Abides by all specific program and Agency procedures, policies, and requirements.


An authentic and honest employee plays a key role in the client’s recovery. Often, an employee will inadvertently become a role model for the client, regardless of whether an employee has direct contact with clients on a daily basis.  Therefore, Stephen Center employees will conduct themselves with honesty and integrity.


Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.


Stephen Center offers competitive salaries and a full array of benefits commensurate with NAM Guidelines.

Stephen Center is an Equal Opportunity Employer.