Job Application - Partnership Community Health Center Inc

Job Posting OPEN

Clinical Services Lead

As part of a team-based approach to patient care and under general supervision in an outpatient clinical setting, oversees the medical department operations and patient flow in collaboration with the Primary Care Coordinator.  Provides daily scheduling, organization and coordination of medical department support staff and ancillary support services including laboratory, and others that may be developed.  Implements or provides professional care following established standards and practices to center patients.  Implements and documents process improvement for quality and efficiency.  




  • Certified Medical Assistant, Registered Medical Assistant or achieved Assessment-Based Recognition in Order Entry (ABR-OE) with at least 1 year of experience in a primary care setting preferred.




  • Knowledge of Epic EMR
  • Excellent communication skills
  • Ability to inform patients and/or families as to the nature of disease and provide instruction on proper care and treatment as directed by a provider
  • Knowledge of related accreditation and certification requirements, and all pertinent procedures
  • Ability to perform standard clinical procedures, such as venipuncture according to established policies and procedures
  • Knowledge of patient evaluation and triage procedures
  • Ability to schedule appointments and referrals
  • Thoroughly document all communication with patients and/or medical providers
  • Ability to maintain quality, safety, risk management, compliance and infection control standards
  • Knowledge of and responsible for inventory management practices



  1. Participates in the development, implementation and monitoring of the organizational plan for medical operations addressing efficient use of equipment, patient scheduling, and supervision of Medical Assistants (MA) and Medical Assistant students.   
  2. The responsibilities of the Clinical Services Lead include hiring, training, and reviewing MAs, including coordinating schedules, monitoring their performance to ensure compliance and achievement of departmental goals.
  3. Assist with or coordinate clinical functions and participate in quality improvement and compliance activities including conducting weekly spore testing in sterilization. 
  4. Assist with direct patient care and related tasks as part of the patient care team.
  5. Update Safety Data Sheets (SDS) from MSDS Online to ensure latest information is accessible.
  6. Monitor supply levels and order per par level standards.
  7. Schedule follow up appointments monitor patient appointments and Nurse Visits; provide patient vouchers as indicated.
  8. Promote working relationships with other departments. 
  9. Assist Human Resources with new employee’s onboarding requirements such as titers and immunizations.
  10. May participate in clinical outreach activities.