Job Application - Stephen Center, Inc.

Job Posting CLOSED

Overnight Client Support Staff-Part-Time

Purpose: This position is responsible for providing direct client services and supervision, maintaining a safe and secure environment for clients, volunteers, and employees, and accomplishing and overseeing Stephen Center’s nightly routine.


Job Duties:

  • Models the agency’s mission statement in all interactions with Stephen Center clients.
  • Provides direct supervision and support of people in the Pettigrew Emergency Shelter and the HERO Addiction Recovery Program.
  • Builds rapport with shelter and HERO clients in order to support client efforts to resolve their episode of homelessness and/or addiction.
  • Monitor residential facilities for safety.
  • Providing monitoring of client’s behaviors and consequences for clients as needed.
  • Help program participants with recovery skills; holding them accountable.
  • Provide emergency crisis counseling, problem-solving, and de-escalation strategies to clients and staff.
  • Assist in supervision of self-administered medications.
  • Maintains situational awareness of conditions within shelter and HERO environments, implementing de-escalation techniques as quickly as possible when issues arise.
  • Manage crisis situations as they occur. Assist in emergency situations such as medical emergency, weather emergency, security, and fire emergency.
  • Contact and coordinate emergency personnel when necessary.

·         Accurately monitors and reports activities of individuals in an effort to provide feedback to staff. Generate incident reports as necessary. Document incidents using appropriate forms and emailing appropriate personnel. Completes reports by recording observations, information, occurrences, and surveillance activities.

  • Answer clients and agency questions. Answer phone line at all times, returning any messages immediately. Provide empathetic and compassionate assistance over the phone.
  • Performs janitorial tasks, including laundry processing, trash removal, minimal disinfecting/cleaning.
  • Maintains environment by monitoring building and surveillance cameras. Secures premises and personnel by monitoring surveillance equipment; inspecting buildings, and access points; permitting entry/exits. Ensures operation of equipment/cameras and reports any issues to Maintenance. (i.e. camera malfunctions, camera outages, software malfunctions).

·         Conducts initial safety inspection of individuals and their property upon admission to the facility.

  • Participates and contributes in education/training activities and staff meetings, as schedule allows.
  • Contributes to team effort by accomplishing other duties as assigned.

Skills and Qualifications:

Lifting, Surveillance Skills, Deals with Uncertainty, Judgment, Objectivity, Dependability, Emotional Control, Integrity, Safety Management, Professionalism, Reporting Skills

·         Ability to work with diverse populations and all levels of people within the workplace.

  • Knowledge of/ability to operate in a way that supports the general principles of trauma-informed care.

·         The ability to react quickly and calmly in an emergency and recognize signs/symptoms of common behavioral health issues.

  • Flexibility and ability to manage multiple tasks at the same time.

·         Ensure all safety guidelines are followed.

·         Ensure all sanitary/health guidelines are followed.

·         Work alongside volunteers and communicate clearly and courteously.

·         Strong attention to detail.

·         Ability to two way verbally communicate in a trauma-informed way; up to and including de-escalation and motivational interviewing.

Position Requirements:

  • Ability to maintain a satisfactory attendance/punctuality standard.

·         A high school diploma, GED, or equivalent is preferred.

·         Neat and professional appearance

·         Standing - Periodically

·         Walking - Periodically

·         Kneeling –  Periodically

·         Pushing/Pulling– Periodically

·         Must be able to climb stairs regularly during a shift

·         Must be able to run or walk briskly as needed

·         Lifting up to 40 pounds - Periodically