the agency’s mission statement in all interactions with Stephen Center
direct supervision and support of people in the Pettigrew Emergency
Shelter and the HERO Addiction Recovery Program.
rapport with shelter and HERO clients in order to support client efforts
to resolve their episode of homelessness and/or addiction.
residential facilities for safety.
monitoring of client’s behaviors and consequences for clients as needed.
program participants with recovery skills; holding them accountable.
emergency crisis counseling, problem-solving, and de-escalation
strategies to clients and staff.
in supervision of self-administered medications.
situational awareness of conditions within shelter and HERO
environments, implementing de-escalation techniques as quickly as
possible when issues arise.
crisis situations as they occur. Assist in
emergency situations such as medical emergency, weather emergency,
security, and fire emergency.
and coordinate emergency personnel when necessary.
Accurately monitors and
reports activities of individuals in an effort to provide feedback to staff. Generate
incident reports as necessary. Document incidents using appropriate forms and
emailing appropriate personnel. Completes reports by recording observations,
information, occurrences, and surveillance activities.
clients and agency questions. Answer phone line at all times, returning
any messages immediately. Provide empathetic and compassionate
assistance over the phone.
janitorial tasks, including laundry processing, trash removal, minimal
environment by monitoring building and surveillance cameras. Secures
premises and personnel by monitoring surveillance equipment; inspecting
buildings, and access points; permitting entry/exits. Ensures operation
of equipment/cameras and reports any issues to Maintenance. (i.e. camera
malfunctions, camera outages, software malfunctions).
Conducts initial safety
inspection of individuals and their property upon admission to the facility.
and contributes in education/training activities and staff meetings, as
to team effort by accomplishing other duties as assigned.
Surveillance Skills, Deals with Uncertainty, Judgment, Objectivity,
Dependability, Emotional Control, Integrity, Safety Management,
Professionalism, Reporting Skills
Ability to work with
diverse populations and all levels of people within the workplace.
- Knowledge of/ability to operate in a way
that supports the general principles of trauma-informed care.
The ability to react
quickly and calmly in an emergency and recognize signs/symptoms of common
behavioral health issues.
- Flexibility and ability to manage multiple
tasks at the same time.
Ensure all safety guidelines are followed.
Ensure all sanitary/health guidelines are
Work alongside volunteers and communicate clearly
Strong attention to detail.
Ability to two way verbally
communicate in a trauma-informed way; up to and including de-escalation and
- Ability to maintain a satisfactory attendance/punctuality
A high school diploma, GED,
or equivalent is preferred.
Neat and professional
Standing - Periodically
Walking - Periodically
Must be able to climb stairs regularly
during a shift
Must be able to run or walk
briskly as needed
Lifting up to 40 pounds - Periodically