Job Application - Stephen Center, Inc.

Job Posting CLOSED

Overnight Guest Services- Full-time


Maintains a safe and secure environment for clients, guests, residents, and employees monitoring premises and personnel.



Job Duties:

  • Secures premises and personnel by monitoring surveillance equipment; inspecting buildings, and access points; permitting entry/exits.

·         Accurately monitors and reports activities of individuals in an effort to provide feedback to staff.

·         Investigates reports of disturbance or suspicious circumstances.

·         Conducts initial safety inspection of individuals and their property upon admission to the facility.

·         Contacts local law enforcement if circumstances warrant.

  • Participates and contributes in education/training activities and staff meetings, as schedule allows.
  • Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; discouraging/preventing trespassers.
  • Completes reports by recording observations, information, occurrences, and surveillance activities.
  • Maintains environment by monitoring building and surveillance cameras.
  • Maintains the organization’s stability and reputation by complying with legal requirements.
  • Ensures operation of equipment/cameras and reports any issues to Maintenance. (i.e. camera malfunctions, camera outages, software malfunctions).
  • Assist in emergency situations such as medical emergency, weather emergency, security, and fire emergency. Overnight Guest Services will know and follow Stephen Center policy on these situations.
  • Contributes to team effort by accomplishing office-related duties as assigned.

Skills and Qualifications:

Lifting, Surveillance Skills, Deals with Uncertainty, Judgment, Objectivity, Dependability, Emotional Control, Integrity, Safety Management, Professionalism, Reporting Skills

  • Experience or lived experience working with communities of color or diverse socio-economic communities highly preferred.

·         Ensure all safety guidelines are followed.

·         Ensure all sanitary/health guidelines are followed.

·         Work alongside volunteers and communicate clearly and courteously.

·         Strong attention to detail

·         Ability to two way verbally communicate in a trauma-informed way; up to and including de-escalation and motivational interviewing.

·         Two years of experience related to the job duties required.

Position Requirements:

·         Must be at least 21 years of age.

  • Ability to maintain a satisfactory attendance/punctuality standard.

·         A high school diploma, GED, or equivalent is preferred.

·         Neat and professional appearance

·         Standing - Periodically

·         Walking - Periodically

·         Kneeling –  Periodically

·         Pushing/Pulling– Periodically

·         Must be able to climb stairs regularly during a shift

·         Must be able to run or walk briskly as needed

·         Lifting up to 40 pounds - Periodically